Ordered the wrong size from Monavida: what can you do?

Ordered the wrong size from Monavida? Contact customer service: in most cases they'll simply send the right size, no need to return the wrong bra first. Email or message them with your order number and what exactly is off, and they'll get started right away. Below you'll find which route fits your situation, and when reordering on your own is actually not a good idea.

Ordered the wrong size: what do you do first?

Step one is never to just reorder. Send customer service a message first with your order number and a short description of the problem: is the cup too small, too big, or does the band ride up your back? The more specific you are, the faster they can figure out your correct size.

Put the bra on one more time before you email and run this quick test: if your breast spills over the top of the cup, the cup is too small. If there's extra room at the top of the cup, near your collarbone, while the rest fits well, the cup is too big. If the band rides up toward your shoulder blades in the back, the band is too loose.

These three observations are exactly what customer service needs to point you to the right size right away, instead of you having to guess. Write down all three findings as specifically as possible in your message, so there's no confusion about what's actually rubbing, digging in, or loose. A short, factual description works faster than a general complaint that "the size is wrong," because it tells customer service right away whether the issue is in the cup, the band, or the straps.

Does the wrong bra have to go back before you get the right size?

Not always, and that's exactly why so many customers are happy with this part of the service. Reviews show that customer service regularly ships the new size without asking for a return first.

What service though, the bra gets replaced for free with the right size and no return needed.

For another customer it went even further: she got sent a bigger size and was told to just keep the one that was too small. Don't count on that happening every time, every case is reviewed individually, but it shows you don't necessarily have to wait for a return to arrive before anything happens.

Worried about return shipping costs from outside the US? With a size exchange that's usually not an issue, but for more on this, see high return shipping costs from abroad.

How do you know for sure which size to order this time?

This is the moment not to guess again, because that's usually where things go wrong. Grab a measuring tape and measure snugly right under your breasts, where the band will sit. Write down that number in inches, that's your band size.

Next, measure loosely around the fullest part of your breasts. The difference between those two measurements determines your cup size. One customer summed up the confusion that often follows: "I'm a 40D, for example, but is that XL or XXL?" And that's exactly the point: band size and cup size together make up the sizing, and that ratio differs by style.

For the Daily Essential Bra, the size chart runs from a 32 to a 48 band, with cups from B to H, across 12 sizes from S to 3XL+. A 40D can land on a different cup letter with this style than with another brand you're used to. So always check the size chart for the specific style you want to order, and don't rely on a size you know "from before." You can read more about how that ratio works at Monavida in this article on Monavida bra sizes.

Write both measurements down somewhere you'll find them again, like a note on your phone, so you don't have to measure yourself all over again every time you want to try a different style. Your band size won't change much, but cup size can come out a little different per style, so compare it fresh against the size chart for that specific style each time.

Cup too small or too big: is it the size, or the style?

If you've already exchanged the bra once and the cup still doesn't fit right, the problem might not be the size but the style itself. Every style has its own cup shape and its own size chart.

Quick test: after putting it on, slide a finger under the top of the cup, just below your collarbone. If there's still clear room there while the bottom of the cup already fits snugly, that cup shape simply doesn't match the shape of your breasts, no matter which size you pick.

• The Daily Essential Bra runs from a 32 to 48 band with cups from B to H, with memory foam cups that shape to you instead of forcing a fixed underwire shape on you.
• The Lace Lift Bra runs from S to 4XL with cups up to F, and is made for anyone who wears her bra 12 hours a day or longer.
• The Posture Lift Bra runs from S to 3XL with cups up to DD/E, is fully seamless, and has extra-high sides for a smooth line under clothes.

The Daily Essential Bra also has a 3-inch band that takes the weight off your shoulders instead of leaving it all to the straps, plus a double layer of shaping fabric on the side that keeps your breast from spilling over the edge or creating a uniboob look. If that's the kind of support you need but the cup still isn't quite right, it's worth trying the Daily Essential Bra in a different size before switching to a whole different style. If you're torn between two styles because your shape falls somewhere in between, it's often smarter to try the Daily Essential Bra in a different size first, since the foam cups move with you more than a fixed molded cup does.

When is reordering on your own not the smartest move?

Blindly ordering a size up or down without measuring often doesn't fix anything. That's what happened to one customer who bought an XL first, then tried an L+, found the cup still too big, and only got a fit once she switched to a different style altogether. Guessing costs time and patience. Measuring and asking doesn't.

Even if you're still unsure after measuring, ordering a few more sizes on your own isn't necessarily the best route either. Customer service knows the size charts for every style inside and out, and based on your two measurements they can usually point you straight to the right size. Monavida backs this with a 30-day perfect fit guarantee, but that's a safety net, not a substitute for measuring properly first.

If you're wondering whether the fit is off for reasons beyond size, check out bra doesn't fit right despite the correct size: what's going on? for other possible causes.