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Customer service calls after a purchase: how do customers feel about it?
A store calling you personally after you order can feel strange, but there's usually a simple reason: they want to make sure the bra fits before you're disappointed. Here's why this happens and how...
Forgot a discount code on your order: can you still fix this afterward
Forgot to use your discount code? That doesn't mean it's gone for good. Customer service can still apply it after your order. Here's how that works, what you'll need to provide, and when it's too l...
Giving your bra size by text or email: here's how
You can share your bra size with us right over text or email: customer service asks for your band and bust measurement and converts that into a fit recommendation. This article shows exactly how to...
How free exchanges work at Monavida, no need to send anything back
At Monavida you can exchange a bra for a different size or style without sending the old one back first. This article shows exactly how that works, when to use it, and when the regular return polic...
Ordered the wrong size from Monavida: what can you do?
Ordered the wrong size from Monavida? Customer service will exchange it free of charge in most cases, often without asking you to send the old one back first. This article walks you through which r...
