Privacy Policy
Privacy Policy www.monavida.com
Version 0.1
This page was last updated on june 23, 2025.
We understand that you place your trust in us, and we consider it our responsibility to protect your privacy. On this page, we’ll inform you about what data we collect when you use our website, why we collect it, and how it improves your user experience. This way, you’ll fully understand how we operate.
This privacy policy applies to the services of www.monavida.com. Please be aware that www.monavida.com is not responsible for the privacy policies of other websites or sources. By using this website, you agree to accept this privacy policy.
www.monavida.com respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
Use of Our Services
When you sign up for one of our services, we ask for personal data. This information is used to perform the service. The data is stored on secure servers of www.monavida.com or those of a third party. We will not combine this data with other personal data we may hold.
Communication
If you send us emails or other messages, we may retain those communications. Sometimes we will ask for personal details relevant to the situation at hand. This enables us to process your inquiries and respond to your requests. This data is stored on secure servers of www.monavida.com or those of a third party and will not be combined with other personal data.
Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses “cookies” (text files placed on your computer) to help analyze how users use the site. The information generated by cookies about your use of the website may be transferred to secure servers of www.monavida.com or third parties. We use this information to track website usage, compile reports on website activity, and offer other services related to website activity and internet usage.
This website uses the Ultimate GDPR EU Cookie Banner app to ensure our cookie usage complies with the GDPR guidelines of the European Union. This app helps us manage consent requirements and protect user privacy.
Purposes
We do not collect or use data for purposes other than those described in this privacy policy unless we have received your prior consent.
Mobile Terms of Service
Monavida
Last updated: June 23, 2025
The mobile messaging service (the “Service”) is operated by Monavida (“Monavida,” “we,” or “us”). Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features without notice. To the extent permitted by law, we may also modify these Mobile Terms at any time, and your continued use of the Service after the effective date of such changes shall constitute your acceptance of those changes.
By consenting to Monavida’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Monavida through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts). Promotional messages may include offers, special deals, and other marketing promotions (e.g., cart reminders).
You understand that you do not have to sign up for this program to make purchases, and your consent is not a condition of any purchase with Monavida. Your participation is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages.
You may opt-out of the Service at any time. Text the single keyword STOP to Monavida or click the unsubscribe link (if available) in a text message to cancel. You will receive a one-time opt-out confirmation text. No further messages will be sent to your mobile device unless you reinitiate contact. If you are subscribed to other Monavida mobile message programs and wish to cancel, you must opt out separately by following the instructions in their respective mobile terms.
For support or assistance, text HELP to Monavida or email www.monavida.com.
We may change the phone number or short code used to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including STOP or HELP requests, sent to a changed number may not be received and we are not responsible for honoring requests made in such messages.
Supported mobile carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number. If you change your mobile number, you must re-enroll with the new number.
To the extent permitted by law, you agree that we are not liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any actions you take or do not take in reliance on the information or Service.
We respect your right to privacy. Please see our Privacy Policy for details on how we collect and use your personal information.
Third Parties
Information is not shared with third parties except for web applications we use for our online store. This includes tools like the Judge.me review system. This data is used solely for the purpose of the relevant application and will not be shared further. In certain cases, information may be shared internally. Our employees are obligated to respect the confidentiality of your data.
Changes
This privacy statement is tailored to the use and capabilities of this site. Any changes or updates to the site may result in changes to this privacy statement. It is advisable to review this privacy policy regularly.
Choices for Personal Data
We offer all visitors the ability to view, change, or delete any personal information currently held by us.
Modify/Unsubscribe from Newsletter
At the bottom of every email, you will find the option to update your information or unsubscribe.
Modify/Unsubscribe from Communication
If you want to change your data or be removed from our records, please contact us using the details below.
Disable Cookies
Most browsers are initially set to accept cookies, but you can reset your browser to refuse all cookies or to alert you when a cookie is being sent. However, some features and services may not function properly if cookies are disabled in your browser.
Company Information
Monavida B.V.
Address: Grote Voort 293A, 8041BL, Zwolle, Overijssel
Chamber of Commerce (KVK): 95203893
VAT Number: NL867040051B01
Questions and Feedback
We regularly check to ensure we comply with this privacy policy. If you have any questions about this policy, please contact us via:
Contact Information:
• Email: www.monavida.com
• Phone: +31 6 31 36 99 18
