Frequently asked questions.
Order and delivery:
Question: When can I expect my order?
Answer: Average delivery time is 7 to 14 business days. Our products ship straight from our distribution center.
Question: The expected delivery time has passed, where's my order?
Answer: Most orders arrive within the expected delivery time. Once in a while a shipment runs into a delay along the way. You can check your order status here: track your order
Still nothing 3 days after the expected delivery time? Get in touch with us.
Question: A few items are missing from my order, why is that?
Answer: We work with different suppliers, so items from one order sometimes ship separately. If part of your order is missing, it usually arrives 2 to 3 days later.
Sorry for the hassle.
Question: What does shipping cost?
Answer: We cover the shipping cost of your order.*
Exchanges and returns
Question: I'm not happy with my order, can I return it?
Answer: Yes. You can exchange or return any order within 30 days of receiving it. Contact us on WhatsApp or by email with your order number and we'll send you the steps.
Question: I want to return an item, what do I do?
Answer: Contact us first with your order number. Items need to come back in their original condition, with tags and labels attached. The product should show no signs of wear.
Choose an exchange or store credit and we take care of everything, you don't have to send anything back. Choose a full refund and you send the item back yourself to our warehouse abroad. Shipping costs for that are on you, usually between $20 and $30. A return shipment always needs a tracking number; the sender is responsible for getting it to us.
As soon as we receive your proof of shipment, we refund the full purchase amount. You don't have to wait until the package actually reaches us.
Tracking
Question: Where do I find my tracking number?
Answer: After you order, you'll get an email with your tracking number. Use it along with your email address and order number to track your package.
Question: My tracking number isn't showing any information, why not?
Answer: Tracking information becomes available once your package arrives at the shipping carrier. There can be a bit of a delay before that happens.
Company info:
- Website: Monavida
- Contact: info@monavida.com
- Contact: here
- WhatsApp: Chat with us!
- Hours
- Monday - Friday: 9:00 am - 5:00 pm
- Saturday and Sunday: Closed
We answer questions within one business day.
