Contact information

Need help? We're here for you

Whether it's about an order, size advice or anything else, we're happy to help.

Email: info@monavida.com
WhatsApp: chat with us
Response time: within 24 hours on business days
Available: 7 days a week

Frequently asked questions

My order hasn't arrived yet. What now?
No worries. You can follow your order with the tracking link in your shipping confirmation email. Something doesn't look right? Get in touch and we'll sort it out as soon as we can.

How long until I hear back?
We aim to reply to every message within 24 hours on business days.

What if there's a problem with my order?
Contact us by email or send us a message on WhatsApp, and we'll find a solution together.

Can I exchange or return an item?
Yes. Let us know what's going on and we'll arrange it with you. Everything about returns is in our refund policy.

Monavida B.V.
Grote Voort 293A, 8041BL Zwolle, the Netherlands
Chamber of Commerce (KVK): 95203893
VAT: NL867040051B01