Order & Delivery

📦 Shipping & Delivery Information
🌿 Sustainable and Fast Delivery

At Monavida, we strive for sustainable and efficient shipping. That’s why we ship your order directly from our international warehouse. This approach allows us to offer a wide range of products while reducing transport costs and lowering CO₂ emissions. A conscious choice for sustainability and smart shopping!

🚚 Free Shipping in the Netherlands and Belgium

We offer free shipping on all orders within the Netherlands and Belgium—no minimum order value required! Your order will be delivered straight to your doorstep.

⏱️ Processing Time & Package Tracking

All orders are processed immediately upon receipt and shipped within 1–3 business days from our warehouse. Once your order is processed, you will receive an email with a Track & Trace code so you can easily follow your package.

In most cases, you’ll receive this code shortly after placing your order. If it takes a bit longer, you’ll receive the code within 2 days at the latest. This way, you're always fully informed about the status of your order.

📅 Delivery Time

Our standard delivery time is 7–14 business days. We do our utmost to deliver your order within this timeframe. In rare cases—such as during holidays, vacations, or extreme weather conditions—delivery can take up to 28 days. We appreciate your patience and will keep you informed about your order's progress.

📝 Accurate Delivery Information

To ensure smooth delivery, please make sure your shipping details are complete and accurate. If there’s a mistake, let us know as soon as possible at info@monavida.nl so we can correct the information and ensure successful delivery.

❌ Order Cancellation

Unfortunately, it is not possible to cancel an order after it has been placed, as it is processed and shipped immediately from our warehouse. However, you do have a right of withdrawal up to 30 days from the day you received your product(s). If you ordered multiple products in one order, the 30-day period starts from the day the last product is delivered.

📦 Haven’t Received Your Package?

Is your package marked as delivered but you haven’t received it?

  • Sometimes, it may be delivered a day later. Please wait 24 hours.

  • Check with neighbors or the delivery service to see if it was delivered elsewhere.

  • Check your mailbox, any safe delivery spots, or around your house.

  • If your package is still missing after 24 hours, don’t hesitate to contact our customer service. We’re happy to help!

🔍 Lost Shipment

We're sorry to hear there’s an issue with your order. Please contact us as soon as possible via info@monavida.nl so we can work together on a suitable solution. If you report that you have not received your order even though the Track & Trace indicates it was delivered, we will initiate an investigation in line with our standard procedures.

Customer Service & Contact
• Email: info@monavida.nl (Available 24/7)
• Phone: +31 6 31 36 99 18

Customer Service Response Times:
• Monday – Friday: 07:00 – 18:00
• Saturday: 07:00 – 15:00
• Sundays & Public Holidays: Closed

Company Information
• Website: Monavida
• Address: Grote Voort 293A, 8041BL, Zwolle, Overijssel. (Not a return address)
• Chamber of Commerce: Monavida B.V.
• VAT Number: 95203893