Too many promo emails after a bra order: here is how to stop them

You unsubscribe through the link at the bottom of any marketing email, and that works within a few days almost every time. If it doesn't, or if mail keeps showing up anyway, you probably ordered with more than one email address, or you landed on a separate list after contacting customer service. Below you'll find exactly which situation applies to you and what to do about it.

Why does a bra order suddenly bring a flood of email?

That almost never happens for no reason. There's always a cause, and usually it's something you checked off without reading closely. Below are the four most common causes, with a quick test so you can check which one applies to you. Most women recognize themselves in at least one of these situations, and it's often even a combination of two causes at once, which makes it feel like mail is coming from "everywhere" when it's really the same system each time.

1. You signed up for the newsletter at checkout

On most sites, the checkout screen has a box for "keep me updated" or "sign me up for the newsletter." That box is often checked by default before you even look at it. You confirm your order, and without noticing, you're on the mailing list too.

Quick test: search your inbox for "welcome" or "confirmed." If you find an email saying something like "you're signed up for our newsletter," that's your answer.

What to do: scroll all the way to the bottom of any marketing email. There's always a link that says "unsubscribe" or "opt out." Click it, confirm, and you're done. US law requires that link in every commercial email, so it's guaranteed to be there. Some email apps also show their own "unsubscribe" button near the sender's name at the top, which works the same way and is sometimes even easier to find than the link at the bottom.

2. You've ordered more than once with a different email address

This one's sneaky. You unsubscribe neatly on one address, but your previous order went through your work email or an old address you barely use anymore. The two addresses are registered separately, so unsubscribing on one does nothing for the other.

Quick test: look back at your last two or three orders. Which email did you use each time? If there's a difference, you need to unsubscribe on each address separately.

What to do: search for "Monavida" in the inbox of every address you've ever used to order online, and unsubscribe on each one. If you share a family email or sometimes order through a partner's or family member's account, check that inbox too. It happens more often than you'd think: someone stays annoyed for years by mail that's actually landing in a forgotten second inbox.

3. You're mixing up social media ads with email marketing

We hear this a lot: someone is bothered by "all that advertising," but they actually mean the ads they keep seeing on Instagram or Facebook. That's a completely different channel from email. Unsubscribing from the newsletter changes nothing there.

Quick test: check whether the mail is really sitting in your inbox from a sender like no-reply@monavida.com, or whether you're actually thinking of a video or photo in your social media feed.

What to do: for email, use the unsubscribe link. For ads on social media, adjust your ad preferences in Instagram or Facebook's own settings, which has nothing to do with your order from us. A lot of people don't realize those settings also let you say you want to see fewer ads from a specific brand, without having to block or hide the account entirely.

4. You contacted customer service and are now getting service emails

Not every email that shows up after your order is marketing. A shipping confirmation, an update on your return, or a reply to a question you asked customer service counts as a service message, not marketing. You can't unsubscribe from those, and that's a good thing: at least you'll know where your bra is.

Quick test: no "unsubscribe" link at the bottom, and it's about your order number or a question you asked? That's a service message, not advertising.

A phone call or email from customer service after your purchase falls into this category too: that's contact about your order, not a marketing campaign. The difference usually comes down to tone: a service message is personal and about your specific situation, while a marketing email is always meant for a large group of customers at once, which is also why it has that required unsubscribe link.

How do you actually make it stop, step by step?

• Open the last marketing email you got.
• Scroll all the way down, past the colors and the discount code.
• Click "unsubscribe" or "opt out of this newsletter."
• Confirm it in the window that opens. Sometimes the system asks once more to make sure.
• Repeat this for every email address you've ever ordered with.

After these steps, it stops completely within a few days. If something still comes through after that, you probably missed an address somewhere. A handy extra check: search your inbox for the word "unsubscribe" or "opt out" itself, and you'll see at a glance which senders are still mailing you, so you can handle them one by one without missing any.

"Monavida could send me fewer marketing emails."

We got this exact comment in a review, and we get it. A lot of women order out of curiosity, like one customer who wrote that the ads made her so curious she ordered three different styles at once. That kind of email is meant to show what's possible against complaints like a digging underwire. Out of nearly 2,900 women we asked ourselves, over 32% named the underwire as their biggest frustration. But once you've ordered, you just want to be left alone, and we understand that.

Does unsubscribing change anything about your guarantee or your order?

No, nothing at all. Your 30-day perfect fit guarantee, a return in progress, or an open question with customer service all keep running exactly as agreed. Unsubscribing from marketing and managing your order are two separate systems that work independently of each other. So you never have to worry about missing out on service or your guarantee just because you no longer want to get a newsletter.